We are looking for a Membership and Customer Services Officer who will support the delivery of high quality effective customer service and day to day administration of the Society’s membership, event delegates, abstract submitters and suppliers, where necessary, to support the Society’s operations team and customer relationship management system and processes.
Title: Membership and Customer Services Officer
Status: Permanent, 5 days (37.5 hours) per week
Salary: £25,000 to £28,000 per annum dependent on experience, plus benefits
Benefits include: 20 days’ annual leave per annum plus eight Bank/Public holidays (rising by one day per year for every complete year of service, up to an additional five days), together with three additional days over Christmas and New Year; 4% (matched) employer pension, rising to 6% on successful completion of probation; Employee Assistance Program; Season ticket loan scheme.
Location: The role is based from ISUOG House, 122 Freston Road, London, W10 6TR. From 1st September 2021, a hybrid working arrangement has been agreed, which is subject to review after one year. The job holder will be expected to work from ISUOG House for a minimum of two days each week, subject to any Covid restrictions in place. Moreover, due to the nature of the role, the job holder may be required to work from the office more than two days a week.
About us: The International Society of Ultrasound in Obstetrics and Gynecology (ISUOG) is a highly respected membership organisation and charity with members across 140 countries, comprised primarily of clinicians who are ultrasound experts in the field of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and wellbeing globally. Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives and advocacy.
The Role: We are looking for a Membership and Customer Services Officer who will support the delivery of high quality effective customer service and day to day administration of the Society’s membership, event delegates, abstract submitters and suppliers, where necessary, to support the Society’s operations team and customer relationship management system and processes. You and the team are always working to improve our offerings and services to all our members across the globe. The role supports the delivery of ISUOG’s World Congress and event programmes requiring effective data management skills, a good eye for detail and a desire to offer exemplary customer service.
To provide a high-level customer service and high quality data management.
To act as a first point of contact with the Society.
To support membership queries and administration using the Society’s customer relationship management system and associated member services.
To support delegate services for the World Congress and other events.
To support abstract submission services for the Society’s annual World Congress.
To work with the Membership Manager to ensure effective customer communication.
To support other projects as required.
Good first degree (2:1 preferred)
- At least 2 years relevant work experience in customer services and customer relationship management
- Working independently, organising own workload and ability to meet deadlines
- Good knowledge of customer/online systems, data management, CRM systems and office administration
- Excellent communication and customer services, proven organisational skills and ability to plan effectively
- High computer literacy, technical competency and advanced use of MS Office suite, especially Excel
- Ability to analyse and report on data and activities
- Working knowledge of websites and databases
- Excellent English language skills, meticulous accuracy and attention to detail
Further qualification in operations, data, CRM or systems management
Experience with event management systems, abstract management systems and data analysis
Experience of working with medical professionals and working with staff based outside the UK
Familiar with data protection standards and best practice, including GDPR
Understanding of promotion and marketing principles
Read and download the job description to find out more about the position:
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Please submit your application, CV and covering letter as soon as possible; we reserve the right to close any adverts before the closing date once we have received sufficient applications.
Please click here to apply.Closing date: 4 May 2022