Read our frequently asked questions regarding the ISUOG World Congress 2022 below

If your question is not answered here, please visit the onsite or virtual helpdesk during the live event.
 
If you are chairing, co-chairing or presenting in a session click here for detailed guidance relevant to your role. 
 
Exhibitors who need more information about their participation at the Congress should either speak to their company representative or review the details in the detailed technical manual provided by ISUOG. 
 

ISUOG 2022 is going hybrid

1. Where is the hybrid Congress being held?
The in-person element of the Congress will be held at the Novotel London West, 1 Shortlands, Hammersmith, London, W6 8DR United Kingdom. Information on the virtual platform available to all delegates attending the event, including in-person, will be sent in September 2022.
 
2. Why will the 2022 ISUOG World Congress be hybrid?
In 2020 and 2021 the ISUOG World Congress was held virtually to ensure our community were still connected, learning and sharing during the COVID19 pandemic. Many of our faculty and delegates benefited from the increased accessibility of a virtual event. Participation of our Congress grew and diversified during this time; in 2021 we welcomed over 3,000 participants from 134 countries, and we want to maintain this accessibility. However, others missed the face-to-face interaction possible at in-person events. In response to this, the 2022 ISUOG World Congress will be a unique hybrid product, offering fantastic engagement for and between in-person delegates who have missed the onsite experience and those who wish to continue their virtual participation. We look forward to welcoming up to 750 delegates in London, whilst continuing to serve our important virtual audience with improved accessibility, engagement and education, creating an inclusive and high-quality experience for all participants.
 
3. Why will the 2022 ISUOG World Congress have a cap on in-person delegates?
It was decided to hold the 2022 ISUOG World Congress in hybrid format in order to cater to both in-person and virtual delegates (see above for more information). Our Trustees discussed the re-introduction of the in-person element at length and a cautious return, with lower numbers was decided. ISUOG therefore selected a venue in line with the Trustee agreed cap of 750, that is well located/connected in central London, has onsite accommodation and offers a friendly setting for networking.
The venue was also selected based on the fact that it is of a comfortable scale for a mixture of both onsite and live-streaming to online delegates. This does mean there is cap on the number of in-person delegates that can attend, but ensures ISUOG is working in a responsible/sustainable manner.
 
4. Why does the 2022 ISUOG World Congress have a different scientific program format to previous years?
It was decided to hold the 2022 ISUOG World Congress in hybrid format in order to cater to both in-person and virtual delegates (see above for more information). As a result of this and review of 2020-2021 program feedback, the Scientific Committee working with the ISUOG office have worked hard on a new ‘hybrid’ program format to suit both in-person and virtual delegates. This will combine the best features of our past programs (such as plenary sessions, workshops, masterclasses, oral communication sessions, e-posters and scan demonstrations) with new session formats (such as interactive panel discussions). As a result there will be more focus time for faculty/delegate discussion, question and answer and interaction which does mean a slightly lower number of faculty overall.

The virtual platform: Swapcard

1. How can I fix technical issues I am having with the platform?
 
Swapcard Status – keep up to date with the operational status of Swapcard via this link. For advice on technical issues please visit Swapcard's technical troubleshooting pages.
 
2. Is there a quickfire list of troubleshooting tips for technical issues?

1. Log out and back in again
2. Try to use an incognito window
3. Delete cookies and clear your cache
4. Switch your browser to Chrome or Mozilla Firefox
5. Make sure both your web browser and operating system are running the latest version
6. Turn off any pop-up blockers and/or VPNs
7. Reboot the device
8. If you are using a company device, switch to a personal device

Please note: Internet Explorer does not support Swapcard.
 
If you have any further issues with the platform please visit this link: Help Center - Attendees and Exhibitors (swapcard.com)

The onsite element: How will it differ from previous years?

1. Will there still be delegate bags onsite?
We have decided to take a more sustainable approach and reduce the amount of print materials at the Congress. Delegate bags contribute significantly to our post-Congress waste. This year, because we will be offering enhanced information digitally and trying to reduce waste, we will not be offering delegate bags.
 
2. Will there be social events at the hybrid Congress?
Yes, this year we will have a Welcome Reception for all in-person delegates as well as an offsite Congress party. You can find more information about the Congress social program here.
 
3. Can I book to stay at the Congress venue?
Yes, delegates can stay in the London Novotel West for the duration of the Congress at preferential rates. Please visit our accommodation page for further information.
 
Please note: the Novotel London West is an entirely cashless venue. All Congress attendees must be prepared to make any onsite payments by credit/debit card (inc. contactless).

Congress opening times

1. What are the Congress opening hours?
 
Please see our scientific program for session and break timings (onsite and virtual) by day.
 
In addition, provisional onsite timings are as follows (BST):
 
Day
Registration desk
Speaker preparation room
Exhibition
Friday 16 September
07:00 - 17:00
07:00 - 17:00
07:00 - 19:30
Saturday 17 September
07:00 - 17:00
07:00 - 17:00
08:00 - 16:05
Sunday 18 September
07:00 - 16:00
07:00 - 16:00
08:00 - 16:05
 
2. When can I access the virtual platform?
 
The virtual platform will remain open, 24 hours a day for the duration of the live Congress and for 30 days after. 
 
 
3. Who can I contact if I have a query about the Congress?
 
Query
Times (BST)
How to get help
Platform queries
07:00 - 17:00

Onsite: please visit the registration desk where a platform representative wil be able to help you

Online: please visit the virtual ISUOG help desk on the platform

Registration queries
Onsite: 07:00 - 17:00
Online: We aim to respond to queries within 3 hours 
Onsite: please visit the registraion desk where our team will be able to help you
 
Online: please email [email protected]
Exhibitor queries
N/A
Exhibitors should speak to their company representative, who can contact the ISUOG Coordinator if necessary
ISUOG membership, journal (UOG), education and outreach queries
08:00 - 16:00
Visit the onsite ISUOG stand or the virtual ISUOG stand to chat with a member of our team

 

Registration and accessing the virtual platform

1. How do I register for the Congress?
Please visit our registration page to register. Only card payments will be accepted.
 
2. Now that I have registered, when will I be able to access the platform and how?
 
Only delegates who are fully paid will be given access to the platform. Joining instructions will be sent out in the week leading up to the live event and access to the platform will be granted the day before the Congress starts. Delegates should check their registration profile for any underpayments as this will delay their receipt of the log in details for the platform.

Accessing the Congress abstracts

1. Who can see the abstracts?
 
All registered delegates will be given access to view the Congress abstracts online via the virtual platform. For those who wish to purchase a printed abstract book in addition to online access, please see question 3.
 
2. How can I access the abstracts online?
 
The Abstract ‘book’ is a supplement to ISUOG’s Journal, Ultrasound in Obstetrics and Gynecology. Congress abstracts will be available online via the Wiley Online Library. A link to access the abstracts will be published on the virtual platform (Swapcard) from Thursday 15 September 2022.
 
Abstracts will also be available to view via the UOG Mobile App. Please click the following link for instructions on how to download the UOG App.
 
3. Can I buy a printed abstract book?
 
Yes you can. The last date you can buy the printed abstract book is Monday 3 October 2022, 18:00 BST at a cost of £55 including postage. To purchase follow the steps below:
 
  • Login to your existing registration profile.
  • Go to the ‘Registration’ tab and click ‘Your registrations’ on the left panel
  • Then click the pencil icon to bring up your original registration form
  • On page 2 of the form you can add the number of abstract books you wish to purchase, then proceed to the payment page
  • You must pay by credit/debit card
 
Abstract books purchased will sent to delegates after the Congress, at the address given on the registration form, and will arrive by end-November at the latest.

More information on the program

1. Where can I see the Scientific Program?
 
Please click here to view the Scientific Program with both the onsite and virtual sessions.
 
2. Where can I see the Industry Program?
 
Please see below for this year's Industry Program:
 
 
3. Two sessions I wanted to attend were on at the same time. Can I watch sessions online after the event?
 
  • All sessions are recorded.
  • After the end of a live session, a link to the full recorded session will be made available on demand. Please note that there may be a slight delay after the session ends before its recording is published on the platform.
 
4. Can I get copies of the speaker presentations and slides at the Congress?
 
All sessions are available to view for members On Demand for 30 days after the Congress ends. After this date most of the session recordings will be transferred to the ISUOG website within the membership area for registered Congress delegates to view, exclusive for 1 year. After this date ISUOG reserves the right to archive On Demand content as appropriate. ISUOG does not make available copies of slides as these presentations are copy write to the authors.
 
5. How do I access the virtual posters and oral posters?
 
Access to posters is via the Virtual Platform: Swapcard. More information will follow.

Your delegate experience

1. What opportunities will there be for onsite networking?
 
During event hours, delegates are welcome to mingle and organise meet-ups as they wish. There will also be a welcome reception and a Congress party. Please see the social program for further information.
 

2. Can I network with other delegates via the platform? 

Yes. On the virtual platform you will see a chat icon - you can click on this, search for a delegate and invite them to chat with you.

CME/CPD

Please visit our CME/CPD page for the most up-to-date information regarding EACCME accreditation for this year's Congress.
 
1. Will delegates receive a certificate of attendance? How do I obtain and complete my certificate of attendance?
 
All delegates (in-person and virtual) will receive an online evaluation form by email (at the same email address you used to register for the Congress), after the live Congress has taken place. On completion of this online evaluation, you will be able to download your certificate of attendance. You will need to type in your name into the name field to personalise your certificate. You can use this certificate to self-certify and claim your CME points. 
 
NB: We encourage all delegates to download and save the certificate to their computer, as they will not be able to revisit the page after navigating away from it.
 
2. How will I know my CME points?
 
Each medical specialist should claim only the hours of credit that they actually spent in the educational activity and after completion of the evaluation form. ISUOG will not provide a detailed individual record of sessions attended for delegates. All delegates are recommended to keep a note of their individual session attendance throughout the event to aid with their self-certification process.
 
3. Do I have to watch the sessions live in order to claim CME points?
 
Registered delegates will be able to watch the content on demand via the virtual platform for up to 1 month after the World Congress and will still be able to claim CME points. The conditions on how to obtain a certificate of attendance (see question 1) will still apply to delegates who watch the Congress content on demand. After 1 month, the Congress content will be archived in the members’ area of the ISUOG website and will only be accessible for members who were registered for the live event for 1 year. The content will then become available to all members.

The Exhibition Hall

ONSITE
 
1. Do I need to book a slot to speak to an exhibitor onsite?
 
No. The exhibition hall will be set up to encourage delegates to walk around and speak freely with exhibitors as they wish. Delegates are welcome to organise informal meetings with exhibitors. As our onsite capacity is lower this year than in previous years, this will allow for more free interaction between delegates and exhibitors.
 
ONLINE
 
1. How can I view sponsors/exhibitors and their content virtually?
 
There will be an exhibition area on the virtual platform where delegates can view sponsor/exhibitor content and connect with them.
 
2. How can I find out more about sponsorship/exhibition activities?
 
Please visit our Sponsorship and Exhibition pages for further information on this year's industry activities at the Congress. Our industry program will be published on these pages shortly.

Your data protected

1. How is my data collected at ISUOG events?
 
Personal data collected by ISUOG during the registration process is used to fulfil delegate attendance at the Congress and for delegates who qualify for ISUOG membership to fulfil their membership. ISUOG will use the contact information collected leading up to the Congress to notify delegates of Congress-related activities. We transmit personally identifiable data to third parties (data processors) only to the extent required to fulfil the terms of your contract with us, for example, to a virtual service provider to allow you to register and attend onsite or virtually. Data is not provided to third parties without delegate approval or legitimate interest.
 
Delegates must opt in to related questions on the registration form to take advantage of additional benefits. ISUOG takes no responsibility for delegates who do not read the data protection questions on the form in full and who do not actively opt in who wish to receive these additional benefits provided by third parties. Delegates have the right to withdraw consent given at any time by emailing [email protected].
 
Sharing your personal data with exhibitors and sponsors:
 
  •  By attending a virtual event and logging into ISUOG’s selected virtual platform your name, job title, organisation and other details you choose to populate your event profile with, e.g. profile picture, will be visible to all attendees including sponsors and exhibitors. Your contact details (email address, telephone number and postal address) remain hidden. By attending an onsite event your name, job title, organisation, country and any other details on your event badge will be visible to all attendees including sponsors and exhibitors.
 
  •  During the virtual event whilst using the virtual platform, if you:

• Contact or engage with a sponsor or exhibitor
• Click on any part of or visit an exhibition booth, including its content
• Attend a sponsored session

your click action gives your consent and the personal data you provided to us (full name, country of residence and email address) will be shared with the sponsor or exhibitor, and they may be in contact with you about their products and services outside of the virtual platform. You also agree that where relevant, these parties may transfer your data outside of the EEA for these purposes and you consent to such a transfer.
 
  • During an onsite event if you:

• Contact or engage with a sponsor or exhibitor and agree for them to scan your badge
• Attend a sponsored session where badges will be scanned on entry

the scanning of your badge gives your consent and the personal data you provided to us (full name, country of residence and email address) will be shared with the sponsor or exhibitor, and they may be in contact with you about their products and services outside of the event. You also agree where relevant, these parties may transfer your data outside of the EEA for these purposes and you consent to such a transfer.
 
  • You can revoke any consent you have given under this policy at any time by informing the exhibitor or sponsor when connecting with them.
 
2. How has my data been used in gaining access to the Congress platform (Swapcard)?
 
Your data will be collected and dealt with by ISUOG, to allow your access to the event, as well as its digital platform. 
 
When you register, an account will be created with all the information that you entered. This account will allow you to access to the platform and the attendees' list to network before, during and after the event.
 
Your data will be given to Swapcard, our partner and editor of our digital platform.
 
Your data will be protected and not commercialized. You have the right to access your data, as well as editing or deleting it.
 
For further information on your data processing and your rights, please refer to Swapcard's protection of data policy.
 
 
 
 

Membership queries

1. How do I become an ISUOG member?
 
As a delegate of the ISUOG World Congress 2022, you will receive 12 months of Basic ISUOG membership.
If you registered as a non-member by the 7th of October,  you should have already received 12 months of Basic ISUOG membership. Depending on when you registered, you may have been given your membership from March, April, beginning of September.
If you registered for the Congress as an existing ISUOG member, you will receive 12 months of membership from the expiry date of your current membership.
Delegates registering onsite will receive membership right after the Congress.
 
2. How do I log in?
Click on Login at the top right corner of our website and enter your membership number or registered email address in the first field and then your password. Once you have logged in you can access all member content including UOG online, if you are a current Journal member.
 
3. How do I find my password?
You will be asked to create your individual password. If your Congress membership has already been created, you should have received an email asking you to do this. If you have no emails from ISUOG and there are none in your Junk/spam folders, your membership probably hasn’t been created yet.
If you cannot remember your password, please click on ‘Forgotten password’ on the login page. Then enter your registered email address and we will send you a link to reset your password. This link will expire within 15 minutes.
 
4. I can’t see any emails from ISUOG.
Please check your junk and spam folders – our emails can sometimes end up in there. This happens most often with yahoo and gmail accounts. If you still don’t have any emails from ISUOG it’s probable that your membership has not been created yet – we will do this after the Congress and it will run for 12 months.
 
5. How can I talk to ISUOG about ISUOG membership or other activities?
Visit the ISUOG stand in the Exhibition Hall to find out about ISUOG activities and chat with a member of our staff team. Alternatively, read about ISUOG’s membership benefits on our website.

Get involved in the social media conversation

1. How can I share information about the Congress on social media?
 
You can share your photos, screenshots, comments and experiences at the Congress on your own social media channels (we use FacebookLinkedInTwitter and Instagram). Make sure to use the hashtag #ISUOG2022 in your post for it to be visible to the community.
 
2. How can I see what others are saying about the Congress on social media?
 
You can find the Congress related posts on all social media channels by searching for hashtag #ISUOG2022. Make sure you are following us on all of our social media channels to get the latest ISUOG news and events: FacebookLinkedInTwitter and Instagram.

Still looking for answers?

1. Will there be assistance during the hours of the live event?
 
  • Onsite during the Congress: The ISUOG team will be present at the event for all onsite queries. Please visit the registration desk or ask any staff member in an ISUOG t-shirt if you have any questions while at the event.
  • Online during the Congress: There will be live assistance from ISUOG via a helpdesk on the platform during Congress hours. Information on how to access this will be published soon. The Swapcard help centre contains information regarding any issues you may have with platform functionality during the Congress.

 

2. Who can I contact if my question has not been answered by these FAQs?

  • Please contact [email protected] for any general queries relating to the ISUOG World Congress.
  • If you are having a registration-related issue, please contact [email protected].

 


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