We are delighted that you will be joining us at this year’s Congress and we hope this information helps you prepare for the event. We look forward to welcoming you.

 

Onsite delegates

Congress venue

  • Novotel London West Hotel
  • Address: 1 Shortlands, Hammersmith, London, W6 8DR, United Kingdom
  • Closest underground station: Hammersmith
 
The hotel is a cashless venue and all attendees must make payments to the hotel by credit/debit card.

Virtual platform

There are separate instructions for accessing the virtual platform, which all registered delegates will be sent separately soon. Please check this joining instructions page on the website for updates. Onsite delegates and virtual delegates will have access to the platform.

Travel in London

The Novotel London West is easily accessible by public transport or taxi, and is just over 30 minutes away from Heathrow airport by underground. For more information on getting around London and to the Novotel London West Hotel please see:
 

Insurance and travel requirements

Delegates are advised to take out their own insurance to cover personal possessions, travel and cancellation as the Congress does not protect individuals against cancellation of bookings or theft or damage to belongings. ISUOG regrets it cannot accept cancellation requests for individual travel interruption caused by strikes or natural causes. It is the delegates’ own responsibility to check and fulfil any visa requirements and/or requirements relating to COVID19 for entry into the UK (and for any other countries attendees stop at on the way to the UK), and for return travel to their home country. 

COVID-19 and your safety onsite at the Congress

Delegates are advised to take a COVID-19 test before travel and we ask any delegate testing positive for COVID-19, isolates and does not attend onsite. If a delegate cannot attend the Congress onsite due to proven COVID-19 related reasons at the time of the Congress the onsite registration will be transferred to a virtual registration and the attendee will be refunded the difference, at no additional charge. ISUOG will not be responsible for refunding any costs associated with travel (e.g. transport, accommodation, visas, etc.) and recommend onsite delegates purchase the appropriate insurance accordingly. Should any delegate experience COVID-19 symptoms, we ask them to vacate, isolate and take a test. If a delegate should test positive for COVID-19, we ask them to vacate and isolate. If the delegate is staying at a hotel, the hotel will likely have a health and safety process in place for supporting guests during an isolation period. Delegates isolating will still be able to participate in the Congress virtually live and on-demand.
 
Mask-wearing onsite will be optional. A limited supply of masks will be available onsite at the registration desk for those who need them; otherwise, they can be purchased at local pharmacies. There will also be sanitiser stations and regular cleaning throughout the venue. 
 
Further to this, ISUOG will follow government COVID-19 guidance at the time of the Congress and all delegates will be obliged to do the same. At the moment there are no additional government measures in place, but we will let you know if this changes.

Delegate registration

Registration is located in the Chablis hall of the Novotel London West and will be open at the following times: 
 
  • Thursday 15 September: 17:00 – 19:00 BST
  • Friday 16 September: 07:00 - 18:00 BST
  • Saturday 17 September: 07:00 - 17:30 BST
  • Sunday 18 September: 07:00 - 16:00 BST

Speaker preparation room

The speaker preparation room is located in the St Julien room on the 2nd floor of the Novotel London West and will be open at the following times: 
 
  • Thursday 15 September: 15:00 – 17:00 BST
  • Friday 16 September: 07:00 - 17:00 BST
  • Saturday 17 September: 07:00 - 17:00 BST
  • Sunday 18 September: 07:00 - 16:00 BST
 
Any invited faculty and oral communication speakers who have not pre-uploaded their presentation must visit the speaker preparation room to upload your presentation as soon as you arrive onsite and no later than four hours prior to your session start time. If we have not received your final presentation prior to four hours before you present, we cannot guarantee your correct presentation will be processed.
 

Social program

Friday 16 September: Welcome reception
 
Celebrate the first day of the Congress, catch-up with friends and network with new contacts at our Congress welcome reception. You must wear your delegate badge to enter the reception.
 
  • Date: Friday 16 September 2022
  • Time: 17:35
  • Venue: Chablis hall, London Novotel West
  • Cost: Complimentary for all fully-registered onsite delegates and exhibitors
 
Saturday 17 September: Congress party
 
Join us at the Swan Underglobe for an evening of food, drink, music, socialising and dancing. The venue is situated beneath the iconic Shakespeare's Globe theatre on London's picturesque South Bank riverside.  Coaches will be provided between the Congress venue and the Swan Underglobe for those who have a party ticket.
 
  • Date: Saturday 17 September 2022
  • Time: 19:30 until 01:00 BST
  • Venue: The Swan Underglobe (21 New Globe Walk, Bankside, London, SE1 9DT)
  • Transport: Coaches will depart from the Novotel at 18:30-18:45 and there will be coaches returning to the Novotel between 22.30 and 12.45. If you make your own way the local underground stations are: London Bridge on the Northern line (9 minute walk); Blackfriars on the District and Circle Lines (10 minute walk); Mansion House on the District and Circle Lines (10 minute walk)
  • Cost: £120 per person. Places are limited so book early to avoid disappointment. If you have already registered and would like to attend the party, please log in to the registration portal to add your ticket.
  • Delegates must bring their ID and badge (if party ticket purchased pre-event) or ticket (if ticket purchased onsite at the event).

Food and catering

Tea, coffee and lunch will be served in the Chablis hall of the Novotel London West Friday 16 – Sunday 18 September.

Language

The official language of the Congress is English.

CME certificates of attendance

The Congress is accredited by the European Accreditation Council for Consulting Medical Education (EACCME) for up to 18 hours of CME. Your badge will need to be scanned each day at session hall entrances for EACCME accreditation. To receive your certificate of attendance please complete your Congress evaluation form, which will be emailed to your registered email address after the Congress.

Electronic posters

Please note that Electronic Posters (EPs) will be available on an online portal on the virtual platform.

Virtual stream sessions

Virtual stream sessions marked as ‘virtual’, including Oral Poster sessions, will be available on the virtual platform only. If you are attending onsite and unable to watch these during the live event, they will be recorded and made available to watch on demand on the platform.

 

Virtual delegates

Separate instructions for accessing the virtual platform will be sent to all registered delegates. Please watch the video guide below and if you have any questions please read the additional information below.
 

2022 platform video guide

How do I login to the virtual platform?
All registered delegates and faculty will receive an email from [email protected] with a link and simple instructions to login. If you have not received this, check your junk mail first, and if you are unable to find it email [email protected]. We aim to respond with 3 hours or less depending on the volume of queries.
 
How do I download and log into the platform?
  • Login to your profile using your personal login details below
  • Click the ‘Enter Virtual Platform’ tab and then the ‘Enter Virtual Platform’ button
  • Select the 'Click HERE' button. This will direct you to the virtual congress platform
  • Click on 'log in', enter your email address (the same email address you used to register) and click 'send me a magic link'
  • You will then receive an email from [email protected] with your magic link. Click on the link in the email to enter the platform and create a password for the virtual platform profile
  • Once you create a password, click 'Access the App'
  • To come back to the virtual platform, start your journey from the registration profile again
  • Once you create a password from your first time access, you do not need to create a password again. Password will work for both web and app access
I can’t login, I need my password
Go to the login page and click “Forgot Password?” located under the login button. You will receive an email at the address you used for registration with your password. If you still cannot log in, please email [email protected]
 
Quickfire list of troubleshooting tips for technical issues on the platform:
The platform supports most mainstream browsers - Google Chrome and Firefox are recommended. It cannot support Internet Explorer.
1. Log out and back in again
2. Try to use an incognito window
3. Delete cookies and clear your cache
4. Switch your browser to Chrome or Mozilla Firefox
5. Disable your pop-up blocker
6. Make sure both your web browser and operating system are running the latest version
7. Turn off any pop-up blockers and/or VPNs
8. Reboot the device
9. If you are using a company device, switch to a personal device
 
Have another question? 
Visit our Frequently Asked Questions page. For questions or support, please email [email protected]. During the Congress, you can also chat with support staff at the Help Desk in the virtual platform.

Share