We have collated the most important information you need to help you join and make the most of your Virtual Congress experience

Please watch the joining instruction video and if you have any questions please read the additional joining instruction information below.

Frequently Asked Questions are also available to enhance your virtual experience further.

How To Guide Video - ISUOG Virtual World Congress

Congress opening hours
The Virtual Congress platform is accessible 24 hours a day.

  • Open: Friday 16 October 2020, 00:01 BST
  • Live dates: Friday 16 - Sunday 18 October 2020
  • Close: Tuesday 17 November, 23:59 GMT

How do I login to the Virtual Congress platform?

All registered delegates and faculty will receive on Tuesday 13 October an email from [email protected] with a link and simple instructions to login. This link and your login is your access to your own personalised experience of the event. If you have not received this, check your junk mail first, and if you are unable to find it email [email protected]. We aim to respond with 3 hours or less depending on the volume of queries.

I can’t login, I need my password

Go to the login page and click “Forgot Password?” located under the login button. You will receive an email at the address you used for registration with your password. If you are still experiencing issues please review the troubleshooting guide and checklist. If you still cannot log in please email [email protected]. Please ensure you review the troubleshooting guide in case we are unable to respond immediately.

Check your systems

Click here to perform an automatic system check. Our platform provider will test the quality of your device and diagnose usability against basic platform user requirements.

Disable your pop-up blocker for the Virtual platform site for an optimal user experience.

The platform supports most mainstream browsers - Google Chrome and Firefox are recommended. We cannot support technical queries if you are using Internet Explorer or are on a very old operating system, e.g. Windows 98, etc.

Congress session live broadcast times

Sessions are broadcast live between Friday 16 October to Sunday 18 October:

  • Friday 16 October: 08:00 – 19:25 BST
  • Saturday 17 October: 08:00 – 19:50 BST
  • Sunday 18 October: 08:00 – 19:25 BST


Convert the program to your local time

Live day advertised times are in British Summer Time (BST). Use https://www.worldtimebuddy.com/ to convert to your local time.  

Need to contact the organisers?

  • Use the Virtual Congress help desk link accessible in the lobby as you enter the virtual platform.
  • Live chat on our exhibition stand from 16-18 October from 07:00 – 19:00 BST every day of the live event.
  • Email [email protected]


Have another question? 

Visit our Frequently Asked Questions page for explanation relating to the program, and technical advice (e.g. setup, optimal viewing, preferred browsers, audio), exhibition participation, social events, etc.