Read our frequently asked questions and answers about the Virtual World Congress and the Congress platform. Please also watch our brief video guide, available in English, French, Spanish and Mandarin below.

To assist our delegates and to maximise enjoyment of our Congress platform we have provided answers to frequently asked questions. For a general introduction to the Congress platform, please also check out the video guide below. If your question is not answered here, please visit the Help Desk in the Congress platform. 
If you are Chairing or presenting in a session click here for detailed guidance relevant to your role.
Exhibitors who need more information about their participation at the Congress should either speak to their company representative or review the detailed technical manual provided by ISUOG.

ISUOG Virtual World Congress - Platform 'How to' video guide

Guide vidéo (français)

Guide vidéo (français)


Video guía (español)

Video guía (español)


Your data protected

1. How has my data been used, giving me access to the Virtual Congress platform?
ISUOG’s suppliers Shocklogic Worldwide (Congress registration management) and 6Connex, Europe (virtual platform) have established a single sign on experience for delegates. For ease of use delegates can use their registration profile login and password to access the Virtual Congress.  ISUOG remains the data controller and Shocklogic and 6Connex the data processors only. Read ISUOG’s privacy policy here
2. What personal data is visible on the Virtual Congress platform?
Your first name, family name, password, email, institution/company and attendee category is used to provide access to the virtual platform. Your virtual name badge will include your name only which can be seen by other delegates and exhibitors. Industry representatives will have their company name added to their virtual badge. Email addresses are not visible.
Throughout the platform you will find multiple opportunities to ask for help, to chat on public forums and to send questions during sessions. In all instances only the name on your virtual badge is shown.
3. How can I share my contact details with exhibitors I visit?
When you visit an exhibitor stand you can instant message, video chat and swipe your badge.
  1. Instant messages between you and an exhibitor are saved by the exhibitor.
  2. Video chats cannot be recorded and are not stored.
  3. If you swipe your virtual badge at an exhibitor stand, this will automatically transfer to them, your first name, family name, institution/company, and email address.
4. How will ISUOG use my data on the platform during and after the Congress?

ISUOG will use collected data to run metrics reports to analyze user experience and popular activities and areas of the platform. This will inform how the Society develops its programs for members and the wider community in the future. ISUOG will also provide general metrics to each exhibitor, e.g. traffic to the stand per hour. We do not provide personal information within these reports.

Registration and logging in to the Virtual Platform

1. How do I register for the Virtual Congress?
Go to our registration page to register. Only payments by credit card will be accepted.
2. I have registered but cannot access the platform
Only delegates who are fully paid will be able to login and access the platform. Login to your registration profile and go to your Congress registration to check if you have an underpayment.

View our delegate joining instructions for further help and tips

Technical advice to maximize your online experience

1. What are the minimum technical platform requirements at a glance?
  • Minimum screen resolution: 1024 x 768
  • Minimum internet connection: 1.4 Mbps
  • Allow Flash 
  • Disable pop-up blockers for the Virtual Congress platform URL
  • If you use a VPN, we encourage you to disconnect from this when watching or interacting with the platform during the live days
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Max OS X 10.9+, Apple IOS 8.4+
  • Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/iOs 5.1+, Android Phone/Tablet: OS 2.3 or higher, Windows Tablet: IE 10+. We cannot guarantee the user experience if you use Internet Explorer or Edge
  • Media playback: HTML5 streaming enabled browser, Apple iOS http streaming enabled browser, Android http streaming enabled browser
2. How do I perform a system check?
This is an automated tool provided by ISUOG’s platform supplier to check that the equipment you are using to participate in the Congress and watch the sessions is working at the minimum levels to support a good user experience. We recommend all delegates run this check.
3. Internet connection is key, tell me more about these requirements:
A strong, wired broadband connection with a speed of at least 1.4 Mbps is recommended.
You may view the virtual experience on a slower connection, however, some users may experience load times that are longer than normal with larger content items. We recommend:
  • A strong Wi-Fi connection or hardwired internet connection
  • Disconnect from VPN or corporate networks (if possible)
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time
4. I am having trouble with my display, I can’t see everything on the platform. How do I adjust this?
The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl+[scroll in or out with your mouse or keypad]. This option can be also be found in the tools or view menu.
5. I am having trouble with audio, what can I do to improve this?
There are many things you can check:
  • If you have internal speakers, make sure they are not muted
  • If you have external speakers, make sure they are powered on and are not muted
  • Make sure you have not lost internet connectivity
  • If you use Adobe Flash Player and you receive a "connection failed" message it's most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin to allow Flash streaming
  • Optimal experience is via a tablet device or bigger. If you are using a mobile device, e.g. an iPhone, make sure you have enough bandwidth. We advise using dedicated Wi-Fi or 4G
  • If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
6. What device should I use for the best experience?
Laptop, computer (Mac or PC) or tablets (Android or IOS) are recommended.
7. What browser should I use?
Chrome or Firefox are recommended for the best experience.

Opening times

The ISUOG Virtual World Congress platform will open no later than Friday 16 October, 00:01 AM (BST) and will close on Tuesday 17 November, 23:59 PM GMT. Please find information on support available below.


Time (BST)

How to get help

Platform queries

24 hours, Friday 16 October– Sunday 18 October

Enter the Helpdesk from the Virtual Congress Lobby and click on ‘I need help with the Congress platform’

Poster/presentation queries

06:30-19:00 BST, Friday 16 October - Sunday 18 October

Enter the Helpdesk from the Virtual Congress Lobby and click on ‘I need help with my poster or presentation’

Registration queries

We aim to respond with 3 hours or less depending on volume of queries

Email [email protected]

Exhibitor queries


Exhibitors should speak to their company representative, who can contact the ISUOG Coordinator if necessary

ISUOG membership, journal (UOG), education and outreach queries

07:00 - 19:00 BST, Friday 16 October - Sunday 18 October 

Enter the ISUOG Booth from the Virtual Exhibition Hall, and chat with ISUOG staff there


More information on the program

1. Where can I see the scientific program in detail?
  • When logged into the platform click on ‘program’ on the navigation bar at the bottom of the screen. You will also find a link to the program in the Resources area.
  • Outside of the platform environment click here to view the scientific program.
2. Where can I see the industry program overview?
  • When logged into the platform click on ‘industry program’ on the navigation bar at the bottom of the screen. You will also find a link to the industry program in the Exhibition Halls.
  • Outside of the platform environment click here to view the industry program overview.
3. What are the live broadcast times of the Congress sessions?
Sessions are broadcast live between Friday 16 October to Sunday 18 October:
  • Friday 16 October: 08:00 AM – 19:25 PM
  • Saturday 17 October: 08:00 AM – 19:50 PM
  • Sunday 18 October: 08:00 AM – 19:25 PM
4. What is the difference between sessions in the Auditoriums and the Hubs?
Plenaries, special lectures, workshops, masterclasses, oral communication and the sponsor symposium will be delivered in the Auditoriums. Hubs will host more informal live sessions including conversations with leaders of our specialty. All sessions are accessed through ‘The Auditoriums’ link on the platform.
5. How do I access the live broadcast sessions during the Congress?
  • If you are in the Congress Lobby, select ‘The Auditoriums’ first, then your preferred language followed by the appropriate location of the session. If you are unsure of the location check the program per instructions above.
  • Wherever you are on the platform you will see a handy navigation bar at the bottom of your screen, you can access the Auditoriums from any location on the platform using the ‘Auditoriums’ option.
  • In the Auditoriums you can filter by day where you will find the live link for that location.
  • To achieve the informal, personal experience Hub sessions will be held as Zoom webinars. You will need a Zoom Desktop Client or Mobile App. Please make sure to have the latest version. To enter the session, click on the Zoom link and enter your first- and last name and your email address. Do not use nicknames or just initials.
  • Delegates attending live sessions will be able to ask questions and participate in live polls.
6. Is the program translated?

Unfortunately, for technical reasons, we had to remove the translated subtitles from Auditoriums 1-3.

7. I missed a session, how do I access this On Demand?

  • All sessions are recorded.
  • After the end of a live session, a link to the full recorded session (including Q&A) will be available in the respective location in which the session was held.
  • If you wish to view a specific stand-alone lecture go to ‘Individual videos On Demand’ within the Resources area. Invited talks and Oral Communications are listed alphabetically by title. You can filter the full list by day the talks were presented in the program and by type of talk.
8. Can I get copies of the speaker presentations and slides?
All presentations are available to view On Demand on the Virtual Congress platform until Tuesday 17 November 2020, 23:59 PM BST. After this date most of the speaker recordings will be transferred to the ISUOG website within the membership area for registered Congress delegates to view, exclusive for 1 year. After this date ISUOG reserves the right to archive On Demand content as appropriate. ISUOG does not make available copies of slides as these presentations are copy write to the authors.
9. How do I access the virtual posters?
Access to posters is via the Resource Centre which you can enter through the Congress Lobby. Alternatively a shortcut is available on the navigation bar at the bottom of the screen.
You can rate and download posters. There is an email-to-author function, please feel free to connect with authors.
10. How long can I access the content On Demand?
The ISUOG Virtual Congress platform will remain open to registered participants only until Tuesday 17 November 2020, 23:59 GMT. After this time, select presentations will be transferred to the ISUOG website and delegates who will have received ISUOG membership can view this content for the duration of their membership. ISUOG reserves the right to archive content one year after the content was recorded. 

Accessing the Congress abstracts

1. How do I see the Congress abstracts?
Congress abstracts are online and in the printed Congress abstract book available to purchase during registration. There will be a link to the Congress abstract book in your delegates bag within the Congress platform.
2. How can I see the abstracts online?
The Abstract ‘book’ is a supplement to ISUOG’s Journal Ultrasound in Obstetrics and Gynecology. Congress abstracts are available online from Friday 16 October 2020 and must be accessed via the Wiley Online Library.

Abstracts are also available to view via the UOG Mobile App. Instructions are on the ISUOG website describing how to download the UOG App.
3. Can I still buy a printed abstract book?
Yes you can. The last date you can buy the printed abstract book is Sunday 18 October 2020, 18:00 BST at a cost of £35 including postage. To purchase follow the steps below:
  • Login to your existing registration profile
  • Go to the ‘Registration’ tab and click ‘Your registrations’ on the left panel
  • Then click the pencil icon to bring up your original registration form
  • On page 2 of the form you can add the number of abstract books you wish to purchase, then proceed to the payment page
  • You must pay by credit card
Abstract books purchased will sent to delegates after the Congress, at the address given on the registration form, and will arrive by mid-November at the latest.

Your personal profile, delegate bag and networking

1. Can I save things in my delegate bag?
Your delegate bag is personal to you. Content throughout the virtual platform displaying a small red briefcase icon can be added by clicking on that icon. All items in your delegate bag can be downloaded or emailed.
2. How long will my briefcase and its contents be available?
You will be able to access your briefcase until Tuesday 17 November 2020, 23:59 PM GMT. After this time your access to the ISUOG Virtual Congress platform will cease and all contents deleted from your briefcase. ISUOG will not store personalised delegate bags online after this date.
3. How do I network with other delegates?
On the navigation bar at the bottom of your screen you will see a ‘chat’ icon located next to your delegate bag. You can click on this, search for a delegate and invite them to chat with you. The tool is intuitive and you will see an option in the chat to translate into multiple languages; this only translates chats in your widow into your preferred language, if available. If you prefer not to chat with other delegates (we hope you will), update your profile at the top of the screen to ‘do not disturb’. Note your chat history with other delegates will not be stored.
Delegates can also launch the video chat function to see and speak to the person they wish to network with. Please note this is a very new function on this platform and is being tested within our event environment, so thank you for being part of this to help us make improvements in the future. You can only chat for a maximum of 10 minutes per session at which time you will be cut off and will have to re-start the video chat if you want to keep talking.
4. How do I network with exhibitors?
Please see the section on the exhibition below.
5. Are there topic-related networking sessions?
The ISUOG Scientific Committee have organised 6 poster discussion Hub sessions. These live, interactive poster discussion Hubs will consist of leading ISUOG faculty giving a tour of select posters, followed by one to one discussion and networking amongst poster authors and other delegates via an online networking system called ‘Hopin’. Please find the program of live poster Hubs below. You can register for these on the day – we recommend you do this 10 to 5 minutes before the session is due to start. Simply click on the relevant link in Hub 2 in the Congress platform, and sign up for the Hopin event (Hopin is free).
  • Friday 16 October [11:30-12:10 BST] Ovarian masses and oncology, Hub 2
  • Friday 16 October [14:10-14:50 BST] Pregnancy complications, Hub 2
  • Saturday 17 October [11:30-12:10 BST] Early pregnancy, fertility and endometriosis, Hub 2
  • Saturday 17 October [14:10-14:50 BST] Fetal anatomy, Hub 2
  • Sunday 18 October [11:30-12:10 BST] The role of ultrasound in the labor ward, genetics and new technology, Hub 2
  • Sunday 18 October [14:10-14:50 BST] Infection, multiple and invasive therapy, Hub 2
Please note, the latest versions of Chrome or Firefox guarantee the best experience on Hopin. Please avoid Brave, Safari, Microsoft IE or Edge.
For social networking opportunities, see the social events section below.

The Exhibition Halls

1. How do I access the exhibition?
Meet our exhibitors by clicking on ‘Exhibition Halls’ located in the Congress Lobby. Wherever you are on the platform you can access the exhibition using the exhibition icon on the navigation bar at the bottom of screen.
You are automatically transferred to our industry stands and will see a banner on the top right of the screen ‘Exhibition continues’ this moves you into the Society Village to meet ISUOG’s association partner colleagues. You can move between the halls using the ‘Exhibition continues’ banner.
2. How do I find out about sponsor and exhibitor activities?
To view the program when logged into the platform click the ‘Industry program’ option on the navigation bar at the bottom of your screen. Also look out for the ‘Industry program’ banner in the Exhibition Hall and Society Village. Make sure you view the industry video also available in the Congress Lobby and in the Exhibition Halls for an insight into the companies you can meet during the Congress.
3. What can I do at an exhibitor booth?
  • Click on a booth to view their content including webinars, videos, documents and other materials. Content is updated regularly so make sure to return each day to see what is new.
  • Chat with exhibitors and share contact information. To see which booth representatives are available click on the “Info/Representatives” tab in the upper corner of the booth.
  • You can video-chat with exhibitors, or use public or private chats.
4. How can I talk to an exhibitor?
There are various ways you can talk to exhibitors via the platform: one-to-one online chat, public chat, or video chat. This can only be activated at the appropriate exhibitor booth.
One-to-one online chat
To send a one-to-one online chat message, click on the info/representative button on the top right corner of a booth to see booth representatives available. You can select a booth representative to chat to and click on the message icon to start a chat.
Video chat
To begin a video chat, start by sending a one-to-one chat message to the booth representative. Once the message has sent, you can then click the ‘Start video call’ button available in the one-to-one chat box. The call will begin once the exhibitor has answered the call.
Remember to take yourself off mute by pressing the microphone button to the left of the video call window. Video calls will automatically end after 10 minutes.
Public chats
Some booths may have a public chat available, to participate in group discussions. 
What is taking place on the ISUOG stand?
  • Friday 16 October, 12:30-12:55 - Meet the ISUOG President Katia Bilardo, and ask your questions.      Join via the membership and community screen on booth
  • Saturday 17 October, 07:20-07:45 - Meet ISUOG’s CEO, and ask your questions                                   Join via the membership and community screen on booth
  • Throughout the event: Photobooth, 30th Anniversary Trivia, Journal Survey, Chat with team members

Get involved in the social media conversation

1. How can I share information about the Congress on social media?
You can share your photos, comments and experiences at the Congress on your own social media channels (we use Facebook, LinkedIn, Twitter and Instagram). Make sure to use the hashtag #ISUOG2020 in your post for it to be visible to the community.
2. What are the best ways to share information about the Congress on social media?
You can write a message, upload a photo or screenshot, or take a selfie at the Congress photo booth (find this at the ISUOG stand). If you use the event hashtag #ISUOG2020 in the post text, the community will be able to see it and interact.
3. How can I see what others are saying about the Congress on social media?
You can find the Congress related posts on all social media channels by searching for hashtag #ISUOG2020. You can also see what is happening on Twitter in the platform on the social wall at the ISUOG stand. Make sure you are following us on all of our social media channels to get the latest ISUOG news and events: Facebook, LinkedIn, Twitter and Instagram

Social events and other cool activities

1. What can I do in the Wellness zone?
Enrich your Congress experience with articles, videos and activities related to your wellbeing.                            
2. Why should I visit the Cyber café?
The ISUOG staff team have had lots of fun putting this together and we think you should visit and experience all the little extras we have added. View the social media wall, play a game or two, read or add to the virtual notice board, take your photo and join the social program.
3. Is there a social event during the Congress?
Yes there is! We have organised two online Speed Socials using an online system called ‘Hopin’. Free for all Congress attendees, meet new and old contacts through video-chat in 3 minute bursts.
  • Speed Social 1: Friday 16 October, 19:30-20:30 BST
  • Speed Social 2: Sunday 18 October, 07:00-07:45 BST
We think you will have a lot of fun and really encourage everyone to come along and give it a try. Convert to your local time You can register for these on the day – we recommend you do this 10 to 5 minutes before the session is due to start. Simply click on the relevant link in the Cyber café, and sign up for the Hopin event (Hopin is free).
Please note, the latest versions of Chrome or Firefox guarantee the best experience on Hopin. Please avoid Brave, Safari, Microsoft IE or Edge.
4. I’ve seen the ‘Leaderboard’ on the platform, what is this and why should I play?
There are prizes to be won! During the live dates of the Congress you can earn points for exploring and interacting on the platform. You can view how many points you have collected throughout the day. To increase your score, click, save, and chat more.

Additional help and questions, membership and certificates

1. My question has not been answered in these FAQs, I need more help.
Click on the ‘Help Desk’ located in the centre of the Congress Lobby where you will find a video guide. During the live Congress days (times advertised above) staff will be available to assist you via the help chat function.
2. How can I talk to ISUOG about ISUOG membership or other activities?
Visit the ISUOG stand in the Exhibition Hall to find out about ISUOG activities and chat with a member of our staff team. Alternatively read about ISUOG’s membership benefits on our website.
3. Are there CME points for the event and where can I get my certificate of attendance?
The ISUOG Virtual World Congress has been accredited for up to 23 CME points by the European Accreditation Council for Continuing Medical Education (EACCME). You will be able to claim one CME point per hour of live scientific content you attend up to a maximum of 23 points/hours. Following the Congress, you will receive an email link to an online evaluation form, at the same email address you used to register for the Congress. On completion of this evaluation form, you will be redirected to your e-certificate of attendance, which you can download and personalise. You can use this certificate to self-certify and claim your CME points.

NB: We encourage you to save this to your computer, as you will not be able to revisit the page once you navigate away from it.

4. IS EACCME accreditation recognised in my country?
EACCME credits are recognised in many European countries; please see the EACCME website for the full list:
EACCME has a mutual recognition agreement with the American Medical Association, and credits can be converted to an equivalent number of AMA PRA Category 1 credits.
For all other countries, this is assessed on a case-by-case basis and we suggest you consult your specific accrediting body.
5. Do I have to watch the sessions live in order to claim CME points?
Yes, in order to claim CME points for sessions you must watch them live, at the times given in the scientific program – please note this also includes the introductory session and moderated Q & A and the end of each session. Unfortunately, it is not possible to earn CME points by watching sessions On Demand or after the event.
6. Will ISUOG provide a record of sessions attended during the Congress?
ISUOG will not provide a detailed record of sessions attended for delegates, and we strongly recommend that you keep a note of this throughout to event to aid with the self-certification process.